Problem Gambling Checklist
W138 strives to provide a channel of entertainment to our customer in a positive way. In serving this purpose, we have in place major safeguards to promote and ensure responsible gambling. We encourage our customers to identify their degree of problem gambling risk through the assessment of the checklist below:

  • Do you stay away from work or studying in order to gamble?
  • Do you gamble to escape from boredom or unhappiness?
  • When gambling and you run out of money, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do you gamble until all your money is lost?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have you ever lied, borrowed or stolen to maintain betting habits?
  • Are you reluctant to spend gambling money on anything else?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?

If the majority of the answers are ‘yes’, it may be a sign of gambling problem. We recommend that you:

  • Gamble as a form of leisure.
  • Avoid chasing losses
  • Gamble only within your means
  • Keep track of the time and amount of money spent

To seek advice and support on gambling problem, please visit GamCare at www.gamcare.org.uk for further information.

Self Exclusion:
For customers who wish to self-exclude themselves from gambling, W138.com provide a self-exclusion facility enabling customers to close their account(s) for a minimum period of One months up to five years as requested. Please contact Customer Services via the ‘Contact Us’ section of our website for more information.

Legal Age Limit:
It is against the law for someone under the age of 18 to gamble. W138 reserves the right to request for proof of age from any customer and to perform checks to verify the information provided. Customer accounts may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies across countries, hence we advise you to carry out local research before partaking in any form of gambling.

W138.com advise our customers to prevent potential misuse by keeping their account number, user name and password confidential.

Parental Controls:
There are a number of third party applications that parents/guardians can utilize for monitoring or restriction of their computer’s access to the Internet:

  • Net Nanny filtering software protects children from inappropriate web content : www.netnanny.com
  • CYBERsitter filtering software allows parents to add sites for blocking : www.cybersitter.com

Terms of Use

General

1.1

By using (including sub-domains) of W138.com website or any other related URLs (websites), software, mobile applications and social network sites that are registered by us that you agree to be bound by these Terms of Use and Rules applicable to our betting products, and you are deemed to have accepted and understood all the Terms of Use.

1.2

Please read these Terms of Use entirely during your account registration before you click on the “Submit” button.

1.3

You fully understand and agree to be bound by the Terms of Use contained herein and as maybe amended by W138.com from time to time without prior notice.

1.4

It is your sole responsibility to read and review this Terms of Use, together with the Rules for each products or games you choose to play. The management reserve the right to add and remove Games from the website without given notice.

1.5

The right to access and/or use the Website maybe illegal and restricted in certain countries (including, example, the USA, Singapore, Taiwan, Hong Kong, England, France, Guadeloupe. Guyana, Martinique and Reunion). You are responsible for determining whether by accessing and/or playing is compliant with applicable laws in your jurisdiction and you warrant to W138.com that gambling is not illegal in the country where you reside.
Note: All games are restricted in countries such as Italy and Belgium.

Member Gambling account

2.1 Registration of your new Member account

2.1.1

You need to register a real money account and deposit before you can play for real money. Please –> –>click here to register for a real money account.

2.1.2

You must provide your full name during account registration according to your Passport or name in your National Identity Card. Refer to 2.2 and 3.

2.1.3

Please select your preferred currency before registration. You will not be able to change the account currency once the account has been successfully registered.

2.1.4

W138.com have the sole right to offer and appoint different and/or various type of banking options to act, receive and/or fund on behalf of W138.com

2.1.5

You are only allowed to have one registered account on this website. If you have opened more than one member account, all accounts that you have opened will be subject to be blocked or closed. W138.com reserve the right to terminate or suspend all the accounts or either to allow one single member account and the rest of the accounts shall be blocked and closed. Refer to 2.3. Result to this, your funds and winnings maybe forfeited from the member accounts.

2.1.6

You must be over 18 years of age to register an account with us. We reserve the right to ask for proof of age from any member and suspend the account until satisfactorily documentation is provided and verified.

2.1.7

Registration and access the website (including W138.com alternative or other URLs, download applications, mobile applications) is prohibited to access from any territories, Country and jurisdictions from The Philippines, United States of America (USA), Taiwan, Hong Kong, Singapore, where all the transactions relating to such unauthorized bets will be voided and your account will be suspended/closed.

2.1.8

You are responsible to ensure that your laws applicable and/or do not prohibit you to register account, accessing the website, play and downloading and installing the software.

2.1.9

You understand that by participating and play in the Games, you are aware and agree the risk of losing money deposited into your betting account.

2.1.10

You are not allowed to be involved in any fraudulent, fixing, collusive/collusion (i.e. chip dumping) or other unlawful activity in relation to your participation in any of the games, products and applications and shall not use any software assisted methods such as robot, techniques or software/hardware devices for your participation in any of the games, products and applications. Refer to 2.2.

2.2 Member Account Details

2.2.1

You must keep your password confidential. All bets wagered will stand if your username and password have been entered correctly (login success) whether or not authorized by you or acted on behalf. Refer to point 2.3.

2.2.2

Please login to your account and request to change your password immediately if you at any time feel a third party is aware of your username and password.

2.2.3

You access and bet on your own behalf and not on behalf of any other person.

2.2.4

You are not a resident in the Philippines, United States of America (USA), Taiwan, Hong Kong and Singapore.

2.2.5

All information that you have provided and registered in the system is true, complete and correct, and that you shall immediately notify W138.com of any changes of such information.

2.2.6

You are responsible for reporting and accounting for any taxes applicable to you under your relevant laws for any winnings that you receive from W138.com

2.3 Suspension & Closure

2.3.1

W138.com reserve the right to close or suspend your account without any given notice and reason which may result to forfeiture of funds and winnings from your account if:

(a)

More than one member account (duplicate / multiple account) and or deliberately act as bonus abuser.

(b)

W138.com consider that you have used the website, downloaded software and applications in a fraudulent manner or for illegal and/or unlawful or improper purposes.

(c)

W138.com consider that you have used the website, downloaded software and applications and banking methods in an unfair manner or have deliberately cheated or taken unfair advantage of W138.com and any other related URLs.

(d)

If W138.com closed or suspended for any reasons referred to in (a) to (c) above, you shall be liable for any and all claims, losses, costs and expenses incurred by W138.com and other related URLs and you shall indemnify and hold W138.com harmless on demand for any such claims.

(e)

W138.com shall also be entitled to withhold or forfeit all amounts including deposits which would otherwise have been paid which including any winnings, rewards, rebates and bonus payments referred to in (a) to (e) above.

2.3.2

W138.com sole and absolute rights to further suspend or close for any future accounts that W138.com reasonably believe that the suspended/closed account registered from the same member, a group/syndicate member. All bets, bonuses and winnings will be voided on all the related accounts without any notice and reasons given. Refer to 2.3.

Deposit and Withdrawal

  1. Deposit

3.1.1

Any Deposit received by W138.com in a currency MYR currency in your registered account shall be converted into the currency that you have registered in the system at the prevailing exchange rate.

3.1.2

Your deposit is subject to one time rollover and or otherwise stated by W138.com that such rollover restriction is waived. You need to satisfy on the one time rollover requirement before you can request for a withdrawal. If the value of the deposit is not played through in full before a withdrawal is requested, and if you has claimed any bonuses during the promotion, where W138.com will deduct any bonuses that you claimed from the promotions, winnings, and W138.com may charge payment fees when processing your withdrawal request. If necessary, the value of the withdrawal amount maybe reduced accordingly. Refer to 3.2.

3.1.3

The system will reject your withdrawal request if the value of the deposit is not played and or satisfy on the rollover requirement before a withdrawal is requested.

3.1.4

You can only start to place a bet once you have made a deposit into your account and fund transfer into your betting wallet. Please note that some of the banking method may not be available in your country. Click here to chat with our live customers support for more details.

3.1.5

Deposit into your account may incur charges from your bank, financial institution and or third-party payment provider. You agree to bear all the deposit transaction fee and or otherwise stated and informed by W138.com that such transaction fee is bear by W138.com when depositing into your account. Or click here to chat with our live customers support for more details.

3.1.6

You should only deposit money into your betting account for the purpose of you to place bets on the website. W138.com will suspend or close your account if we reasonably consider or have reason to believe that you have violated any of W138.com Terms and Conditions and/or believe that you have any intention to act fraudulent on W138.com website or other alternative/given URLs. In such circumstances, we shall be entitled to forfeit or claim and/or debit any winnings, bonus promotion, rebates, rewards and transaction fees from your account.

3.1.7

If mistakenly credit or duplicate transaction where your deposit value increase due to the incorrect credit due to human error, technical and/or system error, W138.com without prejudice to use other remedies to claim and deduct the extra value credited into your account. Where you have already used the extra value or withdrawn from an account that does not belong to you, W138.com reserve the rights to claim from the debt owed by you to W138.com. Refer to 3.4.

3.2 Withdrawal

3.2.1

Withdrawal can only be made in the name of and to the registered account holder. Refer to 2.

3.2.2

Where possible, all withdrawals request will be processed to the payment account from which the deposits were made unless otherwise stated and informed by W138.com.

3.2.3

You need to login into their account and select withdrawal on the website. Withdrawal submission is subject to your account is sufficient funds at the time of request.

3.2.4

The requested withdrawal amount shall be debited from your account upon submission (refer to 3.2.3.). Click on “cancel” under the withdrawal if you wish to cancel on your withdrawal request before W138.com processed your transaction. No withdrawal cancellation can be submitted thereafter from you should the withdrawal transaction have been made and on the way to your bank account and/or your preferred mode.

3.2.5

W138.com reserve the right to cancel, claim and charge you for the relevant amounts incurred if we incur any chargeback.

3.2.6

W138.com may request identification and valid documents in perform due diligence in respect to withdrawal request.

3.2.7

Withdrawals can incur charges depending on your preferred choice or method. W138.com does not charge you any withdrawal fee. You should be advice to check from your own bank account if there is any handling fee being incur.

3.2.8

You are responsible for reporting your winnings and losses for tax purposes in their own jurisdiction.

Deposit and Withdrawal

4.1

W138.com promotions and bonuses are limited to one person, family, household address, email address, telephone number, same bank account holder name, IP address unless otherwise stated under specific conditions and you are require to request for approval to have more than one account under the conditions approved by W138.com and at our sole and absolute discretion. Your account will be subject to W138.com verification and approval. W138.com reserve the right to allow/approve and or to suspend/close the accounts. Refer to 2.3.

4.2

Refer to 2.3 and 3.3.1.1. W138.com reserve the right to withdraw the availability of any offer to any member or a group/syndicate member at any time and at our sole and absolute discretion.

4.3

W138.com promotions, free bets, bonuses only apply to members who have a valid account and have made an actual real money deposit.

4.4

You need to read, understand and agreed on all the promotions terms and conditions (T&C) provided on each of the promotion. If any of the promotion T&C is breached or there is any evidence of you acted in fraudulent or intentionally by placing a series of bets placed, collusion or chip dumping by a member or a group/syndicate/professional members which due to a deposit bonus, rebates, free bets or any other promotional offer. W138.com reserve the right to claim, void and or cancel of such offers, winnings and payment fees from your account and/or group accounts. Refer to 2.3.

Settlement and Payout

5.1 Settlement

5.1.1

All bets are subject to the Sports and Games Rules including minimum and maximum stakes amount set out in each product terms.

5.1.2

W138.com reserve the right to suspend a market and/or cancel any bet at any time due to error. W138.com also reserve the right to cease betting on any markets, games or product at any time without notice.

5.1.3

All bets shall be voided or recalculated and or adjusted from member account if there is an incorrect result being resulted and settled to member account. The unforeseen error due to a technical or human error or otherwise stated, the amount still remains property of W138.com.

(a)

Incorrect results and settlement

(b)

Mistakenly credits or in the event of incorrect crediting into member account

(c)

Winnings that do not belong to a member

(d)

Mistakenly paid out and member has already withdrawn a partial/full funds that do not belong to the member. W138.com without prejudice to other remedies and actions that all rights to claim from the debt owed by you to W138.com.

(e)

Conditions set hereof and provisions therein resulted to void and cancellation of bets due to:
If the location of the event/match is changed

5.1.4

Where there is an event without an official “off” declared, the advertised kick off time of the event will be deemed the “off”. In a scenario where bet is inadvertently accepted after an event started other than “Live In-Running” betting whereas clearly stated on the website, bets will stand providing the final outcome is not known at the time the bet was placed and confirmed. If the outcome of the event is known, W138.com reserves the right to void the bet, win or lose.

5.1.5

“Live In-Running” (Live in Running, Betting in Running, Live in Play) event or match, in an event where we have reason to believe that a bet is placed after the outcome of an event or match is known. W138.com reserve the right to void the event/match or the bet, win or lose.

5.1.6

If there is evidence of a series of bets, bets on both side, or containing the same selection(s) having been placed by or for the same member or group/syndicate, W138.com reasonably believe with any reason the member has acted to fraud the system and website, W138.com reserve the right to suspend and/or close account, void, cancel and withhold any pending withdrawal.

5.1.7

Please ensure that all your details of your bets are correct before you confirm your bets. No cancellation or change in your bets once your request is confirmed.

5.1.8

Bets will only accept and confirmed if there are sufficient funds and funds are valid in your account. Where bets are accepted if member account received an unauthorized funds or funds sudden increase in your account balance due to technical error, incorrect crediting, all bets will be voided and cancelled on any win/lose.

5.1.9

You accept and agree to be bound by, the Rules which apply to the applicable products available on the website. The Rules can be found specifically at individually in the product.

5.1.10

If there is a dispute arises, you and W138.com agree that the W138.com transaction log from the system will be the ultimate decision.

5.2 Payout

5.2.1

Maximum winnings allowed for a member in a day (within 24 hours) per payout on winnings or the maximum payout from individual bet, bet types:

Sports – shall be limited herein to USD180,000 (or currency equivalent)

Privacy/Policy

6.1

This Privacy/Policy describes the way in which W138.com deal with your information and data you provide to us to enable us to manage your participation in our products and games and overall functioning and operations of the system and website. Refer to 6.4.

6.2

You hereby agree, acknowledge and consent to W138.com processing your personal information and data for the purpose of allowing you to access, account registration and use the website and in order to allow you to participate in our products and games to provide services to you.

6.3

W138.com will only use your personal information and data to allow you to participate in the products and games and to carry out operations relevant to your participation in the games and verification procedures of your account.

6.4

By submitting your information and data to us and using the website, you hereby consent to all such disclosures between companies belonging to W138.com (including but not limited to cross-brand selling, suppliers, payment gateway) may be responsible for certain parts of the overall functioning and operations of the system and website as set out in this Privacy Policy.
Your personal information and data may be use together with other information for the purpose of:

(a)

Related to payment transactions including offline and online payments

(b)

Bets transactions

(c)

Managing member account and building up member profiles

(d)

Complying with our legal and regulatory duties

(e)

Member research, surveys and analyses

(f)

Promotional offers and our products and services

(g)

Monitoring member transactions for the purpose of preventing fraud, irregular betting activities, money laundering, bonus abuser, collusion and cheating

6.5

Our Member Support may contact you via telephone call, email, short text message (SMS) and/or through any communication channels. If telephone calls to and from our Member Support team are recorded for training and security purposes along with the resolution of any inquiry from the service you receive.

6.6

Cookies contact information that is transferred to your computer’s hard drive. Some of the cookies we use are necessary for the website to operate. Please click on delete cookies from your browser if you want to delete any cookies already stored on your computer.

6.7

Any changes we make to our Privacy Policy will be posted on this page and will become effective with immediate effect.

6.8

W138.com may publish details about your specific winnings on the website under the “Winners” page and specific marketing collateral (example: newsletter, banner). Such publications will include the member “Username” and the amount won.

Betting Procedures

In this section will refer to the rules in general and for specific products and games in addition to the specific products rules which are found in a separate link from this page.

W138.com will not be liable and given absolute discretion to void, cancel and rectify the error(s) if there is an error or any errors in respect of your bets including where in:

7.1 Related to Sports

    • Incorrectly posted the relevant odds/handicaps/spreads/ and other betting types and event/match/markets
    • System continues to accept bets on closed or suspended event/match/markets
    • Incorrect results and settlements
    • Incorrect price posted prior to the start of an event, during Live Betting In-Running or after the event/match/market. W138.com will endeavor to immediately rectify the errors or when obvious error is identified any open bets will stand and be settled at the W138.com revised price and or W138.com sole and absolute discretion allow the option of cancelling the bet.
    • Incorrect Fixture, naming of the particular participant and name, team, venue was quoted, bets placed on that particular event/match or participant will be deemed void.
    • In the event after you have made a bet and confirmed, is interrupted by a failure of the communications system or a failure of the member’s communication or computer system that prevents you from continuing to bet, the bet shall conclude on its own and on the restoration of the system you may view the outcome of your bet in your “My Account” pages.
    • Late bets is advertently accepted after a event/match has commenced (kick-off), bets will be settled as follows:
      • If the event and market is covered In-Play then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1/1000 then bets will be deemed void), unless the outcome is already known in which case such bets will be void.
      • If the event or market is not covered in Live Betting in Running then the bet will stand as long as the selected participant, event/match or team has not gained any advantage (e.g. a score, etc). If there any advantage has been gained W138.com is at sole and absolute discretion to void/cancel the bet, win or lose and rewards points (e.t.c.). Any bet placed where the outcome is already known, including Live Betting In-Running, will be made void.

 7.2 Related to Casino

1. Live Dealers Casino

    • W138.com shall accept no liability for any damages or losses which are deemed alleged to have arisen or in connection with website or its contents; including and without limitation on any downtime, server disruptions, lagging on live video streaming, communication or internet line failure, errors and omissions in contents or any technical interruption to the game play.
    • W138.com is not liable if you experiencing slow in your internet connection service, interruption from your internet service provider and computer/browser issue which you are experiencing slow/lagging in receiving our live video streaming.
    • Incorrect result due to human or system error – your bets will be refunded.
    • In the event after you have made a bet and confirmed, is interrupted by a failure of the communications system or a failure of the member’s communication or computer system that prevents you from continuing to bet, the bet shall conclude on its own and on the restoration of the system you may view the outcome of your bet in your “My Account” pages.
    • In the event of a casino system malfunction all bets are deemed void.

7.3 Random Number Generated Games (RNG)

    • W138.com will not be liable for any error occurs in RNG, pay tables, jackpots (slots) included, incorporated or used in any game or product.
    • Your bet will stand if you either intention and or intentionally remove the power cable, close the browser, close the game application or download application, logout from the account and/or plug-out your internet cable before and/or during the game play and the game is in the position to start and/or before resulted, or due to your telecommunication error or slow in connection, and is a confirmed bet. The confirmed bet shall conclude on its own once after resulted with outcome and on the restoration of the system you may view the outcome of your bet in “My Account” pages.
    • W138.com is not liable if you experiencing slow and or interruption in your internet connection service, and your computer/browser issue which you may experiencing games disconnection.
    • In the event of a casino system malfunction all bets are deemed void.
    • System Bots/Machine or artificially program to play in the Casino RNG is prohibited entirely including real money and play for fun.

7.4 Related to Malaysia 4D

    • W138.com shall accept no liability for any damages or losses which are deemed alleged to have arisen or in connection with website or its contents; including and without limitation on any downtime, server disruptions, lagging on opening and closing of the event/market, communication or internet line failure, errors and omissions in contents or any technical interruption to the game play.
    • If the system continues to accept bets on closed or suspended markets
    • Incorrect results and settlements; all bets are deemed voided.
    • Incorrect price posted, W138.com will endeavors to immediately rectify the errors or when obvious error is identified any open bets will stand and be settled at the W138.com revised price, and or W138.com sole and absolute discretion allow the option of cancelling and void the bet.
    • Incorrect event/markets quoted, bets placed on that particular event/match or participant will be deemed void.
    • In the event after you have made a bet, is interrupted by a failure of the communications system or a failure of the member’s communication or computer system that prevents the you from continuing to bet, the bet shall conclude on its own and on the restoration of the system you may view the outcome of your bet in your “My Account” pages.
    • Late bets are advertently accepted after an event/market has commenced, bets will be voided and your stakes amount will be refunded.
    • Read the complete Rules and Terms by follow Malaysia and Singapore official Number games site: Magnum 4D, Damacai, Sport Toto, Sandakan 4D (STC4D), Sabah 88 4D, Special Cash Sweep (SCS), and Singapore 4D.

Games Software and Technology

8.1

W138.com is the sole owner of the trademark, tagline and W138.com logo. Any unauthorized use of the software, trademark, logo and tagline may result in prosecution.

8.2

In certain W138.com products offered on the website may need you to download some software or applications. Also, certain third party product providers may require you to agree to additional T&C governing the use of their products. W138.com do not accept any liability in respect of any third party software. Do not use the relevant third party software if you do not accept those third party T&C.

8.3

You are only permitted to use any and all software made available to you via W138.com website and other alternative URLs for the purpose of using products and games on the website and, save to extent permitted by applicable law.

8.4

You are not allowed and in any way to copy, modify, reproduce and or otherwise make such software, source code and contents or similar to looks like the primary W138.com website (for example, phishing site) on another website or via any form of bulletin board. You are not permitted to access and bypass W138.com security software and system and or interfere in anyway including but not limited to robots, and similar devices.

8.5

You are not permitted to links to the website and of the pages and or other alternate URLs without the prior written consent of W138.com.

8.6

You do not own the software. The software is owned and is the exclusive property of W138.com and third party software Provider Company. Any third party software provider which has been licensed to W138.com are proprietary products of the software. Your use of the software does not provide you the ownership of any intellectual property rights in the software. Any unauthorized use or reproduction may be prosecuted.

8.7

W138.com do not warrant that the software will meet your requirements and including the third party software and internet service provider; the operation of the software and or internet service provider will be error free and or interrupted.

8.8

If there is any system errors occurring in any of the features, functions or components of the software, neither W138.com nor the third party software provider will have any liability to you in respect of such errors. W138.com reserve the right to suspend or remove all relevant products and to take action to correct such errors.

8.9

W138.com will endeavor to ensure that the website and/or other alternate URLs is available 24 hours a day. W138.com will take necessary measurement and action to ensure the website and the services or products available.

8.10

Member, or group/syndicate or individual party not allowed to misuse the Website by introducing viruses, Trojans, worms, or any harmful hardware/software technology. You must not attack our Website via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack (DDOS), viruses or any harmful hardware/software technology.

Liability

9.1

W138.com do not accept any liability for any damages, losses, incidental or otherwise, arising in relation to your use of the website, products and systems (software/applications) and your participation in the games.

9.2

W138.com endeavor to ensure that all the information provided on the website is correct at the time of published. W138.com do not warrant the accuracy of the information on the website without any conditions, warranties or other terms of any kind.

9.3

Your access to the website and other alternative URLs at your own responsibility and risk.

9.4

You hereby agree to fully indemnify and hold harmless W138.com, its directors, employees, partners, and service providers for any loss, damages, claims and liabilities caused that may arise in relation to your use of the website, other alternative URLs, systems and software (applications).

Account Safety Terms and Conditions

10.1

Our site is developed with your personal privacy and safety as our primary concern. W138 is regulated and will not disclose your personal information while deploying the highest standards of data encryption to any third party entity unless required to do so by applicable laws and regulations or a court order.

10.2

W138.com reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions that is necessary for the completion of payments for services provided through our website.

10.3

W138 has the sole rights to refuse any offer to a member if W138 reasonably believes that such customer has historically abused by any reason including from technical issue or to defraud the W138 account and safety system.